This problem is often a result of cookies having been disabled in your browser. Changing the browser settings so that cookies are enabled should solve the problem. The procedure for enabling cookies varies between different types and versions of browsers.

Internet Explorer version 6.0 for PCs

1. Click the Tools button on your Internet Explorer tool bar
2. Select Internet Options from the drop-down menu
3. When the Internet Options window opens select Privacy
4. Move the slider to Medium and click OK.
5. Close the browser down and re-enter www.remotebidder.com in the address bar.

Internet Explorer version 5 for PCs

1. Click the Tools button on your Internet Explorer tool bar
2. Select Internet Options from the drop-down menu
3. When the Internet Options window opens select Security
4. The slider displayed in this window will show the current security level for the zone. The default level is Medium which enables cookies to be accepted by your PC. If the level has been changed to High cookies will be disabled. To set the security level to Medium either move the slider to the centre position or click the Default Level button.

Internet Explorer version 5 for MACs

1. Click the Edit button on your Internet Explorer tool bar
2. Select Preferences from the drop-down menu
3. When the Preferences window opens select cookies from the left-hand list
4. A drop-down list will appear from which you can choose:
   
   "Never Ask" in which case all cookies will be received and saved
   
   or
   
   "Ask for Each Site" in which case you will be asked for each site whether you wish to accept or decline cookies sent from it.
   
5. Choose one of these options and click OK.
6. Close the browser down and re-enter the address of the site in the address bar.

Netscape 6

1. Click Edit on the Netscape tool bar
2. Select Preferences from the drop-down list. The Preferences window will open
3. In the Category list on the left-hand side click on advanced and then choose cookies.
4. Choose either Enable all cookies or Enable cookies from the originating site only and click OK.
5. Close the browser down and re-enter the address of the site in the address bar.
   

This can happen to subscribers using some "hotmail" browsers. If you are unable to login to the site when visiting it from one of our emails please try the following:

1. Click the Tools button on your Internet Explorer tool bar
2. Select Internet Options from the drop-down menu
3. When the Internet Options window opens select Privacy
4. Click the Edit button in the Web Sites section, the Per Site Privacy Actions window will open
5. Enter the address of the site in the Address of Web site box and click the Allow button, then click OK.
6. When you are returned to the Privacy page click OK again
7. Your browser should now allow you to login to the site when entering from an email.
   

This can happen if your email software is set to block the downloading of pictures (for example, the default setting of MS OUTLOOK 2003 is to block pictures). To change the settings to allow you to view the pictures in your email do the following:

1. On the Tools menu, click Options.
2. Click the Security tab.
3. Under Download Pictures, click Change Automatic Download Settings.
4. Clear (uncheck) the Don't download pictures or other content automatically in HTML e-mail check box.
   
   

The emails may have been delivered to your "Junk Email" folder. To prevent this happening in future, select the required messages by using the checkboxes and then clicking the "Not Junk" button.

1. Click on Options.
2. Go to Mail Options.
3. Click on Junk E-Mail Protection.
4. Click on Safe List.
5. Enter "RemoteBidder@i-bidder.com" in the address box.
6. Click the Add button.
7. Enter "RemoteBidder@i-bidder.com".
8. Click the Add button.
   

This could be due to the cookie settings within Zone Alarm Pro overriding the cookie settings within your browser.

1. Click the Privacy left hand menu option in Zone Alarm Pro
2. Choose the Site List tab from the options at the top
3. Scroll down and find the entry for remotebidder.i-bidder.com
4. Make sure that the entries for Cookie Control, Web bugs and Private Header all have a green tick against them.
5. If any do not, right click the Edited pencil icon, choose Options and uncheck the relevant check boxes.
6. Click OK.